Why InterCare Journeys

We coordinate. Licensed doctors care. You return with clarity.

InterCareJourneys exists so that guests from the USA, Australia and Europe can screen their health early, in comfort, without navigating a foreign medical system alone. We handle the coordination, logistics and care of the journey — so licensed doctors can focus on medicine, and you can focus on rest.

Our role is strictly coordination, support, logistics, connection and care of the experience. ICJ does not diagnose, prescribe or provide medical advice.

WHO CARES FOR YOU
VN Operations Director

Oversees the full journey; the guest's primary point of contact in Vietnam.

Account Manager

Accompanies guests throughout, providing translation and direct, personal support.

Operation Coordinator

Manages bookings, confirmations and logistics from the office.

Medical Partner Liaison

Supports medical questions, documentation and follow-up scheduling.

24/7 On-Call

A direct emergency line throughout the journey.

PRIVACY & COMPLIANCE
  • Every team member completes HIPAA-aligned medical privacy training
  • Guests sign a Media Release and Privacy Agreement alongside their contract
  • No guest information is shared publicly without written consent
OUR SERVICE STANDARDS
First response within 2 hours
Guest satisfaction (NPS) above 70
Over 30% of guests return or refer within 12 months
Zero serious medical incidents recorded
InterCareJourneys coordinates the journey and provides non-medical support only. We do not diagnose, treat, prescribe or interpret medical results. All medical care is provided exclusively by licensed medical professionals and approved healthcare providers.